WhatsApp appointment reminders and a machine agenda
Fewer missed sessions: a machine agenda and WhatsApp reminders
A laser waiting for a client who does not come costs money. The agenda shows every machine; the WhatsApp reminder the day before (being activated) will do the rest.
Mardi 2 décembre
À traiter · 1Laser 1
10:00
Salma B.
Soin M, Confirmé
11:00
Nadia K.
Soin L, En attente
15:00
Imane R.
Soin S, Confirmé
Laser 2
10:30
Youssef A.
Soin M, À reporter
14:00
Kenza T.
Soin XL, Confirmé
Measure your no-shows
Your no-show rate is simple: missed appointments divided by all appointments, over a month. The dashboard shows yours over the last 30 days, and the client file flags a client who often misses.
An agenda per machine
Each machine's day in columns. Two sessions at the same time on the same laser are refused. Confirmed appointments and those to reschedule each have their colour, and the “to handle” list gathers what is waiting for an answer.
Mardi 2 décembre
À traiter · 1Laser 1
10:00
Salma B.
Soin M, Confirmé
11:00
Nadia K.
Soin L, En attente
15:00
Imane R.
Soin S, Confirmé
Laser 2
10:30
Youssef A.
Soin M, À reporter
14:00
Kenza T.
Soin XL, Confirmé
The next session in one click
From the package window at reception: the next date is suggested from the package's interval, on the treatment's machine. Confirm and it is booked.
Setting the interval of your packagesThe reminder the day before, on WhatsApp
The day before, the client gets a reminder with two buttons: Confirm or Reschedule. Her answer updates the agenda. Already in the software: sending starts as soon as Meta approves the platform's WhatsApp account.
Clinique Démo
Hello Salma, a reminder: your session is tomorrow at 3 pm at Clinique Démo.
After your session: avoid the sun for 48 hours and keep the skin moisturised.
Your next session is advised from 2 December. Reply to book it.
Thanks, see you tomorrow!
The rules for messages
- Consent firstService messages are only sent if the client agreed at the sale.
- Nothing medicalTexts only use the treatment's neutral name, never the treated area.
- After the sessionBeing activatedAftercare advice sent after each session, in the client's language.
Frequently asked questions
Do I need WhatsApp Business?
No. Messages go out from the platform's WhatsApp number, verified by Meta: it is being activated, and you have nothing to install.
Do messages cost money?
Meta charges for messages on its own rate card. We tell you what is included before sending is switched on.
What about clients without WhatsApp?
Their appointment stays in the agenda and their card opens from its link; only the automatic messages are not sent.
Can messages go out in Arabic?
Yes: every client gets her messages in English, French or Arabic.
Is the staff app in English?
Not yet: staff screens are in French. The client card and client messages are in English, French and Arabic.
14-day free trial
Leave your details: we set up your clinic with you (machines, packages, prices) and call you back to get started.
490 MAD / month or 2,900 MAD / year. Guided setup.